Trade Counter
Please be
advised that our trade counter is CLOSED.
However
orders can be placed for collection online via our sales team
Making a
purchase
Making a
purchase could not be easier. Just browse our website or use the search
function until you find what you want. Click on "Buy Now". A running
total will appear of what you have ordered. You can continue to add more items
or remove some at any time. After you have finished your selection, click on
"Checkout" and you will be asked for a few details that we need to be
able to satisfy the order. You can change the contents of your basket or cancel
your order at any time - as your request is not confirmed until you enter
payment details.
Please
note, all images are for illustrative purposes only and we reserve the right to
substitute items of equal or superior quality, where items are discontinued or
temporarily unavailable.
Payment
& Currencies
We accept
payment by most major credit or debit cards. These are processed online using
the Sage Pay & PayPal secure payment service. Prices are shown in Great
British Pounds Sterling. Credit cards are pre-authorised immediately using the
Sage Pay & PayPal secure system. As part of our commitment to the security
of our customers we may contact you to request further validation of your
details.
Our online
store includes a considerable level of security that is not included in e-mail.
If you have any queries about making payments please contact us.
Remittance
Terms
Please note
that all goods must be paid for in full before shipping.
Tax Charges
Where
necessary purchase taxes are included in the price. Should you require a tax
receipt for your order please request this by e-mail and quote your order
number. The buyer is solely responsible for any import duty, import taxes or
other incidental charges that may apply to their particular country or state.
Shipping
All of our
items are shipped with one of our courier companies. By making a purchase
you agree to be bound by their terms and conditions of carriage.
UK Mail
Small packages and items 2.9m and under
DX Freight
Tube and boards over 3m and over,
TWA
Logistics Palletised orders of tubes, boards and fittings
If your
order is for an installation or work on site, we strongly recommend that you do
not organise any work or book in any tradesmen/contractors until you have
received and checked the contents of your delivery. Delta Services cannot
be held responsible for any compensation due to expenses, charges, losses or
damages incurred due to a delay in delivery.
Clothing
and Footwear Shopping Orders
All
clothing and footwear can be returned unused and in original packaging to our
factory at the customers cost. Please email sales@deltagb.com with your
order number and details of your return if you wish to return an item, so we
can assist you. All returned footwear is subject to a £5.00 (plus VAT)
restocking fee. This does not apply to faulty goods, which will be
collected and inspected by the manufacturer after which a replacement or a
credit may be issued. Goods reported as faulty but shown not to be so
will be charged for and all costs incurred deducted from any credit.
Free UK
delivery is to UK mainland addresses - Some postcode exceptions, including
Highlands addresses, please call 0151 678 7997 if you have any questions.
Security
We know of
no documented cases of credit card fraud using our shopping system over the
Internet. All credit card details are processed using the Sage Pay & PayPal
secure transaction system. Credit Card details are not stored on the Internet
or on any of our own computers. Order with confidence!
This
website is fully integrated with Sage Pay & PayPal, one of the leading
secure payment systems. Sensitive information is only requested on pages that
are located on the Sage Pay & PayPal secure servers and this information
cannot be accessed or viewed by anyone else.
Using the
Sage Pay & PayPal system, your credit card information remains safely in
the hands of you and Sage Pay & PayPal. No-one else has access to this.
Order
Completion
Order
acceptance and the completion of the contract between you and us will take
place on the dispatch to you of the Products ordered, unless we have notified
you that we do not accept your order, or you have cancelled it in accordance
with the instructions. Non-acceptance of an order may be a result of one of the
following:
The product you ordered being
unavailable from stock
Our inability to obtain authorisation
for your payment
The identification of a pricing or
product description error
Your failure to meet the eligibility
to order criteria set out in the main Terms and Conditions
Your
Privacy
Your
privacy and trust is important to us and we will treat any details you provide
us with respectfully. We do not participate in unsolicited mailing (and avoid
working with those who do), and will never give your contact information to
other organisations unless legally required to do so.
Customer
Services
If you have
any comments or questions about an order, or our scaffolding in general please
contact one of our customer services representatives at
info@scaffolding-direct.co.uk. We will endeavor to respond to all customer
services enquiries within 1 business day.
COMPLAINTS POLICY
This Policy
This policy explains:
-
How you, the customer, can raise a complaint about our goods and services; and
-
How we deal with complaints
We will always aim to provide
high quality goods and to provide a high standard of customer care. We can
recognise however that sometimes we may not get things right and as such, it is
important that you can raise any issues or complaints with us.
How to Make a Complaint
If you would like to make a
complaint, you can do so via email to: sales@deltagb.com
Information
Please include the following
information in your complaint:
-
Your full name
-
Your contact details
-
The reason for your complaint
-
Any relevant dates and times which are relevant to your complaint
-
The type of goods we have provided
-
Any order or reference numbers we have provided to you
-
A key summary of the problem or problems you have experienced and why the goods
or any related customer services were not satisfactory
What to Expect
Complaints will be processed and
dealt with by our management team during our business hours which are:
Monday 08:00
– 17:00
Tuesday 08:00
– 17:00
Wednesday 08:00
– 17:00
Thursday 08:00
– 17:00
Friday 08:00
– 16:30
Saturday Closed
Sunday Closed
Acknowledgement
We will acknowledge your
complaint within 2 business days upon receipt of it.
Investigation
We will conduct a thorough
investigation into your complaint. We may need to contact you in order to
obtain further details during the investigation.
Response
A response to your complaint
will ordinarily be provided to you via email.
We will ordinarily provide the
full response within 14 business days. Sometimes, the investigation
may take longer. If this is the case we will contact you to tell you, and you
will be provided with a revised timeframe within which you should expect to
receive a response. You will receive regular updates thereafter.
We may agree with all or some of
your grounds of complaint. If this is the case, we will aim to offer a
satisfactory solution to you, which may include:
-
A full refund
-
A partial refund
-
Credit or vouchers
-
A discount code
-
Replacement goods
We will offer the solution which
we judge is most appropriate in the circumstances. The above examples are the
usual solutions we may offer, although there may be occasions where we offer a
different solution where this is appropriate.
If we do not agree with your
grounds of complaint, you will be provided with full details to explain why
this is the case. If you are unhappy with this decision you may wish to
progress matters externally.
We would always hope that
disputes can be resolved at the lowest possible level. However, if the
complaint cannot be resolved in this manner, you may wish to obtain legal
advice and/or explore other legal remedies which may be available to you.
Information about your legal
rights as a consumer can be found on the Citizens Advice Bureau website.
Delta
Services (GB) Limited
7 Caldbeck
Road, Croft Business Park
Brombourough
Wirral,
CH62 3PL
Telephone:
0151 678 7997